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until 2014, when an attorney who was involved in product liability and discovered the documents, lance coopertually supplied to them to the agency. years earlier the agency had looked at some airbags on claimants, but they didn't connect the docs and associate that with ignition switch failure. gerri: they received the first of many complaints in 2003 the unexpected shutdowns, so they were getting this drivel of reports, but did nothing about. why? >> i think they didn't connect the dots very well. they get a lot of complaints and it is understaffed and they didn't focus on it as well they should have. gerri: understaffed or not doing their job cracks i thank you have to ask this year's question, is this about dollars and cents and manpower or about people not to the task? >> i think it's primarily the former. in my experience when i was there there was a lot of hard-working dedicated people in the offense of defects investigation, but they deal with 300 million motor vehicles and billions of motor vehicle equipment like tires, raiders and for that you have a staff of about 20 individuals who

i think the plaintiff's lawyers around the country, bob hilliard and lance cooper and elizabeth cabrese and others have been extremely cooperative. the center for auto safety, joan claybrook's group, very, very cooperative. so everybody's cooperated. i don't think, a, that anybody is perfectly satisfied with my plan. the perfect is the enemy of the good to me. and secondly, the fact i am being paid by gm is challenge. >> yeah. >> people look at that and understandably are sceptical. >> brown: right. >> the only way you get around this scepticism is get the money out. >> brown: i was going to say that, did hit you in b.p., for example, where you faced some criticism. >> between the eyes. the way we got around this, the way we got around this in b.p., you'll recall, in 16 months we paid out $6.5 billion and honored over half mailon claims. and the same thing here. until we actually get money flowing, and this is a voluntary program, nobody has to participate, until we get money out the door, that scepticism is sure to continue. >> brown: just to be clear, beyond your purview of what you'r

elizabeth cabrasa tom above hillyer, lance cooper other plaintiff lawyers. we have talked to the center for automotive safety, john claybrook, clarence. these are people we have been talking with over the past few months to try and get a better understanding on the key issue, who is eligible to even file a claim? before you get to compensation enough to be eligible and this is all part of the eligibility determination. now you will see in the protocol that if a claimant files a claim and the claim is deficient, we will not deny that claim. we will work with the claimant to try and help the claimant get other information that will cure the deficiency and make the claim eligible. so, that is sort of a summary discussed in the first few pages of the protocol. that is sort of a summary of the eligibility requirements and we will work with claimants in an effort to find claims eligible in meeting the proximate cause standard that the ignition switch caused the accident. it is a real challenge because the age of the claims but we will work with claimants and their

we've talked to gm -- i mean, we've talked to gm, we've talked to plaintiff lawyers, bob hilliard, lance cooper elizabeth -- [inaudible] other plaintiff lawyers, we've talked to the center for automotive safety, joan claybrook, clarence diplow. these are people we've been talking with over the past few months to try and get a better understanding on the key issue who is eligible to even file a claim. before you get to compensation, you have to be eligible. and this is all part of the eligibility determination. now, you'll see in the protocol that if a claimant files a claim and the claim is deficient, we will not deny that claim. we will work with the claimant to try and help the claimant get other information that will cure the deficiency and make the claim eligible. that is sort of a summary, discussed on the first few pages of the protocol, that is sort of a summary of the eligibility requirements. and we will work with claimants in an effort to find claims eligible in meeting the proximate cause standard that the ignition switch caused the accident. it is a real challenge because of the age