i met the landlady twice in 6 years. i have several concerns. one is probably a diminish in services. for example, we used to have heat in the building and she decided she didn't want to pay for the heat so for a while my two neighbors were paying for the heat then they got tired for paying for the heat. unless i really complain, i'm lucky if i get one hour a day of heat which obviously according to you guys is not correct. the other guy says he can't afford to pay for the heat. is there some way to make the land lady pay for the heat? i'm not involved with when the heat's on, i'm not going to pay for it but i think she should. >> i think we have the issues here. >> where do i start to get those done. >> let's let tommy start. >> what i was going to suggest is that you come into our office and sit down with one of our counselors. even if you are a subtenant, you have the same rights under california and local law that any other tenant has. i would like to talk with you further on this. it's far too complicated to get into. >> thank you, we have