recognizing a city employee laura arriola, as part of the sbc city employee recognition program. this is a discussion item. welcome. >> come right here. >> okay. we would like to present you today with this certificate of honor, the small business commission is proud to acknowledge the contributions that laura arriola of the puc has made to the san francisco small business community, providing excellent customer service to san francisco's small businesses. laura helps businesses comply with capacity charge regulations. serving in a much broader role, office of small business staff knows that miss arriola has served as the liaison to the department, constantly going above and beyond her duties in order to assist the small business puc issues. miss arriola exemplifies what the small business community can achieve. congratulations. >> thank you very much. >> would you like to say a few words? >> i have worked for the city over ten years and i think that the city does a great job. and most of the time, if you can explain the problems, or explain the issues, the answers they may not b