i would be remiss in not mentioning my staff person, laura marshall, who had a large part in gathering and writing the data for this report. she has moved on from the department, now at the department of public health, which means we are down one staff person. recidivism study, communities report, and analysis of temporary restraining orders. we have suffered a 75% cut in that position, so the question of staff resources will be a challenge. i did want to give time to participating members of the family violence council. >> good morning comme. my name is karen roy, and i am the director for trout protective services and san francisco and a member of the family violence council. we concur with and support the findings of the family violence council report. out of use its experience in managing cases where domestic violence is an issue. cases are open in one of two ways. they are referred from the human services agency as publicly assisted cases, or they are opened based on client request. with regard to referred cases, the human services agency is empowered to request closure of any cas