laura came from tesla and did well and we knew there were problems with the website. should we assume there will always be glitches? major technology transfers usually involve a glitches and the webering will be better. anything that is new takes time. you have operation glitches. it is a change for shoppers. changes in the way you navigate the site. we were expecting it. however, there are more fundamental problems of m&s's website which is around availability and out of stock is an issue. chris and that's been the problem for m&s a while. it will not stop overnight. >> it will not. happening fors some shoppers have not really -- >> i cannot think of another retailer that has overhauled their website and made it so much more difficult for customers to navigate together they saw an 8% drop in sales. >> that is a good point. the future of general merchandise as we see it is on the line. from a strategy perspective, m&s is doing the right thing but it's is the execution part. >> is it the buyers? they are not getting a no stock in. where does the fault lie in the process? if the website is going to get a better and you see something you want to buy a it is out of stock, you are goi