charles lavene fire chief norfolk airport its a supplemental training to our faa required training so its in addition to what were already doing but it just shows the professionalism.. . it gives my bosses the operations manager comfort in knowing that these guys are really taking their jobs seriously and they want to get better steve sterling - director of operations it also shows that theyre learning material more than just from our own references but we have access to a library out there with unlimited references the web videos range from emergency operations to customer service, so the entire airport can take part in the extra training. charles lavene fire chief norfolk airport everybody was on board with this program and thats why weve been so successful not just the fire department but the whole airport so this training is on their own time - the firefighters here respond to about 2 emergencies a day - usually first aid related and we know that in emergency situations you have to be prepared and well trained and our airport are taking extra time out to make sure they are ready f