this is norman, and this is le leland, f.y.i. >> hopefully you can correct that. >> apologies for thating, my name is troy williams, and i'm the chief quality officer for zuckerberg san francisco general hospital, and i was asked to come to laguna honda for investigation and improvement in their quality program. it is important to note that upon discovery of patient abuse in february of this year, it became evident there was assistance needed at laguna honda, additional resources specifically in quality patient safety and regulatory compliance. to that end, the health network deployed staff from areas like myself, and other team members to go to laguna honda and assist with the investigation. as was previously shared with the health commission back in september, the california department of public health did issue a plan of correction. you may hear the term 2567, or statement of deficiencies, and they're all the same thing. outlining specific areas where laguna honda was found to be out of compliance with state and federal regulations. prior to the receipt of the statement of deficienc