i'm leann roden and i'm a san francisco crisis care worker. i'm new to the city. i notice what a caring city this is and so when i heard the call to get training for this special work, i responded and went through 44 hours of training, much of which is to train us in protocols so that we can act quickly and in an exact fashion in certain situations. and one of the things that we are really, really trying to do and have succeeded in most cases is the immediate response to these calls. for example, i'm quite often the shift manager and the call will come into me. within 24 seconds, i'm on the line with the firefighter or someone like that and they tell

i'm leann roden and i'm a san francisco crisis care worker. i'm new to the city. i notice what a caring city this is and so when i heard the call to get training for this special work, i responded and went through 44 hours of training, much of which is to train us in protocols so that we can act quickly and in an exact fashion in certain situations. and one of the things that we are really, really trying