. >> reporter: lee denise jaquez said she had to show up with a photo id to prove who she is. there. i am from orlando. >> reporter: the long lines today, we called the irs to ask what is going on. >> as you know, we have been reporting about long lines at the irs office in tampa. can you tell me what is being done about that now? >> first of all, you know, we causes. >> reporter: we are not the only ones asking for answers. u.s. senator bill nelson wrote the commissioner of the irs asking him to respond appropriately to the long lines at the tampa office. 8 on your side contacted kathy castor as well who says she has been fighting republican cuts to the irs and calling the long lines unacceptable. in a statement to 8 on your side, the irs told us the irs budget has been reduced by about 900 million since 2010. and by the end of the year, we will be down by nearly 18,000 employees. asked the irs what they plan to do about this problem now. >> we are bringing in additional staff. >> reporter: the irs mailed out these letters. thousands of them had gone out. but they said they will be