while i appreciate the report, and the attention, the reality is as you just showed us, candid leon thcandidly, the trips haven longer. as we go forward and we address the issues, that travel time is going to come down. that's the whole point of it. let me just start by saying thank you for these reports. i will not be here for many more informs. i would urge the new leadership of this board to continue with these. i have received feedback from our customers. at least they feel we are engage on the issues and there's no question in my mind that you are engage on these issues. i think these reports every month sort of have a nice way of focusing the agency on what is most important which is delivering the service day in and day out. now, three other points, you mentioned communications in your report. it doesn't have to be today but on another report i would like an update on the plan to make sure that we are in deed issuing system wide communications when there is an issue so that the customers know that the delay, even if slight, is one that is known to the agency and one that is being addres