collection, a general order 5.20, part 0, number two, they shall collect lep data, and those that require an incident report. i am sorry. lep stands for limited english proficiency. regarding these contacts, they are, number one, spreadsheet provided by a telephonic interpreted service, number two, computer assisted dispatch records where is certified language person is used, and number three, a survey filled out by every department member assigned to the bureau. out of the three, the most accurate services are the spreadsheet and the computed s -- computer assisted dispatch records. please be aware that telephonic interpretations far outnumber at the scene usage of bilingual persons. unfortunately, language services asks department members to provide either a case number or another number before any interpretation takes place over the telephone. as you know,cad, computer assisted numbers, both composed of nine digits, and the first two indicate the year of the gregorian calendar. emergency management dispatch. on either hand, a case number is only generated when it is