or more this week for more on the impact on travelers and investor ace like, let's welcome in leslie joseph and patrick shoelz welcome to both of you leslie, is this nightmare almost over >> it doesn't look like it so southwest has canceled more than 60% of its flights tomorrow, another 58%, accounting for 99% of all of the cancellations in the u.s what that means is that every other airline is getting back on their feet, but southwest still struggling so that means tens of thousands of passengers, kind of the snowball effect, are impacted, stranded at airports around the country, very few options, of course, this is still the holiday period, so seats are pretty hard come by, still >> is it true that this was a failure of their internal systems that amounted to the kind of internal systems that make us go, hey, maybe ours aren't so bad. why are those so antiquated? what happened here >> when things go well, everything is fine you know, flight attendants, pilots, when things go wrong, they can rebook themselves on other flights, get hotels so the operation continues to run smoothly an issue