thank you very much for more on the travel mess, let's bring in our panel leslie josephs, lee care is a principal and head of security risk and resilience at the chertoff group and former chief of operations at the tsa l leslie, what happened is and why? >> we don't know what caused these outages. the messages that go to pilots, they're crucial, they give you every kind of safety information. from icy runway, these go out to pilots before a flight there could be dozens of them at a time that system failed the faa ordered a halt of all departing flighting. they lif they lifted it fairly quickly around 9:00 in the morning, just a cascade of delays following that it's not an easy thing for air la airlines to pick up where they left off now waer e're seeing about 7,00 delays in the u.s. >> are there underlying reasons why this could have happened is the infrastructure that fragile? we've laid to rest apparently for now the possibility of some kind of cyber hack, so what is it that underpins this kind of system failure >> i can't really speak to the faa's system, but what i can say is it r

phil lebeau with our airline reporter leslie josephs joining us to talk about this. bill what's the standout for you today? what will we look back at as the overarching piece of news here. >> southwest without a doubt this was a much wider than expected loss, and not only that, you can see the lingering impact from the scheduling meltdown the last week of last year in the first quarter it's going to be about a $300 million hit when we talked with bob jordan today, he said that's because people had schedules that got canceled, disrupted, and had to cancel trips in early january. first quarter was slow to begin with there's your $300 million impact, but things improve starting in march. we'll have to see. we'll see as we get closer to the end of the quarter do their bookings improve? will their customers, who are known for being extremely loyal, do they come back to southwest because there's no doubt this has been a major impact that has lasted long beyond the end of last year. >> leslie, isn't it the brand damage that's been done in part to southwest phil points out t