just less clutter. >> look at that. >> is that the camera? >> oh, nice it brings new camera features. like the filters android smart phones had. >> ios lagged behind android but with this new ios 7, they've caught up. >> i like it so far. >> in short users say they think they're going to like the new software, just as soon as they can get do it down ld. >> how is it go something. >> going slow. >> a handful told us they got error messages. likely because so many people were trying to upgrade. >> i can't activate the phone. at and t's servers are down. >> but one guy wants to you upgrade as soon as possible. the district attorney. >> the new ios 7 is introducing an activation lock. >> rebd rendering a stolen phone useless. george gascone hoping to dli dry up the black markets. >> i think this think is going to reduce the number of thefts and injuries caused by this theft. but again it's not going to happen overnight. but doi believe it will happen, fairly quickly. >> a lot of users told us they're waiting to upgrade and the experts say that no

and just kind of less clutter. >> oh, look at that. >> that's the new camera. >> oh, that's nice. >> reporter: the update brings new camera features, like the filters that android smartphones have had in a while. >> with this new ios 7 they've caught up. >> i like it so far. i really have to play with it at home to really see. >> reporter: in short, the users we talked to think they're going to like the new software just as soon as they can get it to download. how's it going for you? >> going pretty slow. >> reporter: and they got error messages, lookly because so many people were trying to upgrade at once. one user told us the problem spread beyond am. >> at&t's servers are down. >> reporter: there's one guy who wants you to upgrade as soon as possible. >> they are introducing an activation lock. >> reporter: they've been begging for it since january, hoping to dry up the black markets. >> i think this will reduce the null of thefts. i think it's also going to reduce the number of injuries, but gerngs it's not going to happen overnight, but i do believe it will happen fairly quickly

just less clutter. >> look at that. >> is that the camera? >> oh, nice it brings new camera features. like the filters android smart phones had. >> ios lagged behind android but with this new ios 7, they've caught up. >> i like it so far. >> in short users say they think they're going to like the new software, just as soon as they can get do it down ld. >> how is it go something. >> going slow. >> a handful told us they got error messages. likely because so many people were trying to upgrade. >> i can't activate the phone. at and t's servers are down. >> but one guy wants to you upgrade as soon as possible. the district attorney. >> the new ios 7 is introducing an activation lock. >> rebd rendering a stolen phone useless. george gascone hoping to dli dry up the black markets. >> i think this think is going to reduce the number of thefts and injuries caused by this theft. but again it's not going to happen overnight. but doi believe it will happen, fairly quickly. >> a lot of users told us they're waiting to upgrade and the experts say that no

they need to see it, and it needs to be presented in a less-cluttered, less-disorganized manner.e entire store needs to be re-merchandised. we're gonna become profitable together. so, marina, you have something you'd like to say? >> i am extremely excited to see what's gonna happen. and the fact that we are gonna honor jacob's name is extremely close to the heart. >> hank. >> um, i don't know. i'm just excited that we're gonna actually live up to the legacy that they began. >> that you began, your family. >> that my family began, yes. >> okay? so let's go get to work. thank you. what i want to do is have you guys understand what i think is the single biggest reason that the place loses money today. i want to actually make an arrangement. this simple exercise that i'm asking hank and the team to do isn't complicated. i want them to take a typical arrangement and break it down into parts and pieces so we know what we're selling the product for and how much each piece costs. this is the thing that will help us go from the red to the black in one month. >> marcus has a good reputatio