. >> if i may, i would just like to add one thank you to natalie and letisha on the team that led the effort to engage our members. and it is a herculean effort. it's an area of growth that we have and the reason we're bringing in a communications director, because we don't have the best way, clearly, yet, to communicate around these types of issues. the open enrollment messages are get through well, but we perhaps can learn from that and continue down that path to more readily engage members on as-needed basis. item 12. reports and updates from contracted health plan representatives. >> good afternoon, denise rodriguez with kaiser permanente. last time, i stood before you and you had many questions about the transportation benefit we're adding january 1. i wanted to come back with more information. we were remiss in not providing an upsooner. so a -- update sooner than now. so my apologies. what i would do is start with defining the benefit. commissioner scott asked what are we paying for. i want to explain the exclusions and what caused the exclusion of a particular benefit and what