that's when licia rector appears. >> well, i had taken my four kids grocery shopping, and a man cameand said a lady needed help. so i kicked my flip-flops off, it's a texas thing, and went outside. and there was ms. gillespie in bad trouble. >> she isn't in a particularly good mood this morning. >> earlier that day my husband got me a happy birthday card and it was mother's day. and that's not my birthday. so i was already upset, and i had to take the four kids to buy groceries in my little bitty car. so i just was not in a good mood already. >> and her mood is about to get worse. >> and my children said get 'em, mama, get him! >> that's when licia weighs in, turning the free-for-all into a texas hog-tie, and andrew gray is finally subdued. but what would you do if you came upon a struggle like the one pat couglan and licia rector encountered? what does it take to be a hero? >> i didn't have time to think about my own safety. i didn't have time. it was too important. >> i don't feel like a hero. when you have five kids, and when you get through each day, it's heroic! [ laughter ] >>