. >> officer linda frisby monitors the situation from inside the control room. >> i found out throughhem and on the unit, if you show no fear, they don't bother you. they will intimidate officers that are not strong. >> as guards wait for the team to comply and take a shower, officer russell anderson explains the effects of the pepper spray. >> it opens up the nasal passages, creates a lot of water in the eyes, mucous forming in the nose, can't breathe. shortness of breath. because it just fills up with everything. a safe, effective way for them to, you know, be restrained. there's no long-term effects. it's 99% safe. >> i spent 20 years in the united states navy. i'm retired. this is the hardest job i've ever had. >> open your eyes. wash it in your eyes. wash up your nose. >> not everybody we can stand there and reach. he's a person that we'll have for a long time down here. >> you know that, don't you? he is. this is his last try. his last time, last time. >> the safety and security is my main priority. and it's the officers' main priority. everything else is second. what happens wh