. >> lisa dolan: moving on...on't know why, just for me, "moving on" denotes leaving bob behind, and moving on, going someplace without him. i prefer the term "moving forward" because it doesn't, to me, have the same feel or sound of leaving my husband behind. >> elaine donovan: for us, there is no happy ending; there is no ending. it's just, 9/11 is this... i don't even know how to describe it; it is part of you, if you don't learn to manage it you're not going to do well. it never goes away, there will never be a day that i don't think about it, i don't think about bill; there will never be a 9/11 that i can walk through my day and go, "wow, 20 years ago today my husband died." you realize it's just a part of your life, and that's just the way it is. >> narrator: of those who perished at the pentagon on 9/11, only 55 were members of the military. seventy others were civilians working at or visiting the pentagon, and 59 were killed while flying on american airlines flight 77. for the families of the 184 men, wome