. >> i would like to introduce deputy director, lisa hoffman, waiting to tell you about the new system. >> sorry about that. >> good evening and thank you for letting me have a moment to speak. i will keep it brief. we have been in the process after procuring enough that you are 911 system. the current system we have is 12 years old, antiquated. we are not able to currently tell whether an officer have special skills so we don't is best based on skill sets. we will have a processes to install, we upgrade to the new system in 2014 will have the capability to identify officer skill sets and identify and tabulate when we translate on a call. we have no way to currently manage the data to tell us when a call speaking a different language. one of the primary objectives of the new product is to have a system that allows us to determine when we translate for somebody. we have a large member of staff who are language proficient and come from primary speaking language, fluent in their native language. we are looking to get more dispatchers qualified and certified a second language proficient. w