. >> i am lisa hoffman and work for emergency communications and the 911 center director and i have the best job beverly. i often say we live in a community of no and i live in a world of yes and even though i hear no, i get it turned around to yes and i have been fortunate to work with the commission, the chief -- you're wonderful, officer chang, it was fantastic. everyone did such a great job and every time i heard no, i didn't take it seriously and went ahead and we made changes and fortunate to be part of this and i thank you. >> thank you. >> [inaudible] from office of citizen's complaint. this is the best part of my job where i work with the groups and the chief and the staff and do something really positive and amazing partnership. there's a number of groups not here tonight. they couldn't be here so those individuals -- there's other staff from asian pacific outreach. they have been here for a decade. sf war -- they have been here with a decade working on these projects. the da's victim witness project. they have been at the table this entire time as well and i am sure i am leav

. >> i am lisa hoffman and work for emergency communications and the 911 center director and i have the best job beverly. i often say we live in a community of no and i live in a world of yes and even though i hear no, i get it turned around to yes and i have been fortunate to work with the commission, the chief -- you're wonderful, officer chang, it was fantastic. everyone did such a great job and every time i heard no, i id

i am curious how will it roll out and a thank you to lisa hoffman who is retiring after a long time with the department so a big thank you to everyone in the working group. i think it's a model example of how the community and the department and occ works together in a really collaborative effort. >> thank you. commisioner dejesus. >> yes. i want to follow up on the thank you too and thank the chief for the leadership and the department behind it and deputy chief [inaudible] and bill -- bill is not here for the word work and captain lazzaro and his hands on it and all of the department people involved here because it's a serious issue and a important commitment and i want to thank that and thank commissioner loftus and commissioner chan for the hard work and extra time in for something so important so thank you to all. >> thank you. i appreciate it. >> chief. >> i guess i will close just to say you're only as good as the folks that do the work so there is a lot of thanking, praise, but no one said i did it but i can tell you from someone that was there everyone did everything. there wasn