but lisa pugh says wisconsin has >> wisconsin has dprettyhat. revolutionary thing in that we don't have the same long waitine lists as theren other states for the programs. we've done a good job investing in the sts of infrture that families need in-- in order to access supports. >> reporter: in the late 1990s, the state opened aging and disability resrce centers to give people access to information within their community. it has since expanded long terms cavices. wisconsin also changed the w it allocates money. in 28, some families began t manage their state funds directly, givingy hem greater what type of services they receive. according to the wisconsin department of health services, this has helped reduce wait times, which they say will be eliminated by next yea but even with these changes, challenges remain. >> so, while you might be able to walk in the door and take a screen and they say, "yes, you are functionally and financially eligible for long term services and supports," your challenge is going to be finding the workers to fill those