. >>> i'm liz crenshaw. consumer reports asked americans how satisfied they are with customer service. >>> and a bitter sweet toend the school year for teachers and school year for teachers and students at one when your eyes are smiling... you're smiling. and when they're laughing... you're laughing. be kind to your eyes... with transitions lenses. transitions adapt to changing light so you see your whole day comfortably... and conveniently while protecting your eyes from the sun. ask your eyecare professional which transitions lenses are right for you. >>> many homeowners with second mortgages are finding themselves under water. and decept customer service, hello, is it out there? >> plus, a mairmg recall tonight involving frozen pizzas. liz crenshaw is here now with the latest on all these stories. hi, liz. >>> we begin with consumers who are fed up with poor customer service. today, consumer reports magazine released a new survey that shows americans most annoying gripes. the findings are based on a phone

liz crenshaw has the aenser to that.join us for that and all of the big stories of the day on news4 starting at 4:00 this evening. >>> and we'll take a look at weather one more time, tom, for the midday. >> with pleasure, too. what a wonderful day under way. there's the live picture from the sky watcher camera. looking toward washington. and you can see those clouds floating through. they're just coming through now off and on, especially south and east of us, a few more west and north. not as many. temperatures around 80. it will climb another five degrees for a high by midafternoon. not a lot of humidity today. tonight, clear, in the low 60s by dawn tomorrow. during the day tuesday, afternoon highs around 90. there is a small chance of an isolated thunder shower, west and north of washington, tomorrow afternoon, otherwise a sunny day and more humid. big heat and oppress inhumidity as we get into wednesday and thursday both days, afternoon highs into the upper 90s. and hazy sunshine. end of the week, though, looks like a

liz crenshaw is here with her new "does it really do that" and we're looking at the salad chef. >> oh, yeah! the salad chef the most versatile, compact and convenience salad making system that saves you time and money, chicken, les lettuce, even potatoes and french price all chopped in record time. does it really do that? let's find out. ♪ ♪ ♪ ♪ ♪ ♪ ♪ >> introducing salad chef, the revolutionary salad making system that makes the world's greatest salads as fast as one, two three. >> who doesn't want to save time in the kitchen? jim frye said he did so we took the salad chef to his home in brookville, maryland. we paid about $60 for the salad chef including shipping. we received the bowl, the lid, two blades, a grater and a recipe book. >> and it will do everything in a fraction of the time at a fraction of the cost. >> talk about saving time, watch this. mix salad in three seconds. don't believe it? watch this. romain, one, iceberg, two, raddicio, the whole head, three! >> but on. >> does it really do that? >> i have a newborn baby so i need to save time. >> reporter: frye was anxious