[music playing] hi, i'm liz gehringerief og officer of coldwell banker. i've spent my career focused on ethical conduct and building trusting relationships with customers. customer service in real estate used to be a lot about how a real-estate agent could provide information to a customer. and that's still true, but the information that an agent can provtie is much more sophisted today. and it really helps our agents target that an agent can provtie is the market for our buyers.. [music playing] as much information in available online, an agent brings a certain level of expertise that you really can't get on your own. our agents, for example, have access to oducts delivering artificial intelligence-- information about where a buyer is lso you know what h, or who will be available for sale.m our agents can connect you to information you wouldn't otherwise have. i think, when you're looking for an agent,u ould look for somebody who's got fantastic communication skills that match yours. you want somebody who has a really strong handle on technology, because