blah, blah, blah, loblaw. instead of giving ratings, everybody's outstanding, i think you want to look at this where the people that deal with his have an incentive to change it. instead of an automated bonus if you will, that quite frankly when you do that i think it makes it ridiculous when a lot of people in this room, even the veterans themselves, thinks that the veterans administration is not performing the services that they are supposed to. i got a -- let's see. going into some of the other things i had in mind. you talked about core values and everything else. in the evaluation system, going back to mission performance standards, about taking care of the veterans. is that part or spelled out, is that the bottom line on the evaluation? you know, because integrity is open to interpretation. but this is a yes or no. is this organization or your organization fully capable of taking care of veterans? and have they done that? is the part of the evaluation system or the evaluative process? >> not stated in th