also telling people how to find the accessible seating areas at the giants' locaiton. we were also able to make sure that there were enough accessible toilet facilities. in 2010, there were none. in 2012, over 15%. in 2010 there were a lot of problems circulating in the civic center because the crowd filled the entire space. in 2012, they set up fire lanes that allow people to navigate to the accessible seating area and to get to the accessible restrooms. it was a huge improvement. one feature that i'm really proud of was at our office organized what we call " access ambassadors" that were at the civic center at six a.m.. we

also telling people how to find the accessible seating areas at the giants' locaiton. we were also able to make sure that there were enough accessible toilet facilities. in 2010, there were none. in 2012, over 15%. in 2010 there were a lot of problems circulating in the civic center because the crowd filled the entire space. in 2012, they set up fire lanes that allow people to navigate to the accessible seating area and to get to the accessible restrooms. it was a huge improvement. one feature that i'm really proud of was at our office organized what we call " access ambassadors" that were at the civic center at six a.m.. we wore bright vests, held brooms with international symbol of access. we escort people from the entrance into the accessible seating area and wherever you could see the sign language interpreters and captioners. because the access ambassadors have the full authority to help people we were able to solve problems as they came up. as an example, the wheelchair lift to the viewing platform broke down when someone was in the lift. joanna -- was one of the