>> hello. >> reporter: when he called on day four, he had a surprise for lorinda. >> okay, lorinda. > amanda, i love you sweetheart. >> narrator: that call was the first proof that amanda was still alive, lorinda being coached by investigators told her daughter how much the captors demanded for each life they held. >> what's the amount? like they're not -- i have no idea. >> okay, well, he has asked for $1.5 million. >> oh, my god. >> amanda begged her captors to understand that the ransom might never be paid. >> my government does not pay money to me. my family does not make money. i come from a poor family. >> hello? >> narrator: then the call disconnected. >> did you have that kind of money? >> no, i was a single mom, raising, you know, raising my children. and her dad certainly wasn't in a position to pay that kind of money. >> reporter: by then, canadian officials had routed lorinda's phone to an operations center they had set up and kept covert. she lived there and always was ready for the next call. >> after the first couple of weeks, we realized this might go on for longer tha