this bakersfield dispatch center. 87-year-old lorraine bayliss collapsed inside the senior independent living center. >> we need to get cpr started. that's not enough. >> okay. >> we can't do cpr. >> the caller refuses to perform cpr. management at glenwood gardens says it's against company policy. >> our practice is to immediately call emergency medical personnel for assistance and to wait with the individual needing attention until such personnel arrives. that is the protocol we followed. >> this woman is not breathing enough, she's going to die if we don't get this started. do you understand? >> i understand. >> okay. >> i am a nurse. but i cannot have our other senior citizens who don't know cpr -- >> i will instruct them -- >> i am in a dining room. >> i will instruct them. is there anyone there -- >> for dr. kevin donovan of georgetown university medical center, the call raises moral questions. >> as a society, we should expect those who are able to help to come to our aid. particularly when it's no risk to them. >> reporter: the 911 call lasts just over seven minutes. with each