here's author and educator lou hecker. >> my wife and i decided we needed a new refrigerator. we talked budget and what features we wanted and headed for the main appliance chain. a salesman greeted us immediately. "we're looking for a refrigerator," i said. "how much money do you have," he spurted. seemed like a funny early question to me, so i replied, "you mean, how much do i have total?" i smiled. he didn't. he rolled his eyes and motioned us back to that section of the store. we didn't like what we saw or the way we were treated, so we went to a smaller store. hmmm, same questions, same departure without a purchase. we headed for one of the major national appliance sellers that night. i knew some of their evening help were school teachers by day and sales people by night. "we're looking for a new refrigerator," i told the pleasant-looking fellow who approached. "well," he smiled impishly, "tell me about your dream refrigerator and let's see if i can fulfill your fantasy!" we both laughed, told him what we were thinking. "oh, man, this is great," he continued. "you're goin