joining us now is winifred poster, a sociologist from washington university in st louis.reater harm. 0ne that range from letter to greater harm. one of the problems is that it doesn't solve the main problems of customer service. which is that when a customer calls a company, they have a problem. so regardless of what is being communicated to them, they may still be angry that their computer doesn't work, or that they were unable to get a refund for a purchase, etc. another problem is that it is unfair to the worker. especially in the global south, when they have to engage in these kinds of deceptive practices as a regular part of thejob. it practices as a regular part of the job. it follows a range of practices that i have documented in my research, about national identity management, in which workers, as a routine for their interactions, have to change their name, they have to speak in a different type of accent, they have to adopt different conversational style, and basically lie about where they are. this creates a range of different emotional, psychic, mental, practic

doctors even thought that pus was good for lister when he read louis poster's work on germs that cause disease. he began to maintain perfect cleanliness in the operating room and apply dressings soaked in a weak solution of phenol to wounds. the death rate dropped sharply, but the discovery of the lister. they didn't recognize it right away . he also came up with a special spray for phenol, developed a method for treating wounds, but contact with the phenol solution on the skin caused dermatitis, therefore, in the 20th century, less dangerous and more advanced antiseptics were found. the bacterium listeria was named in honor of joseph lister 110 years ago, on august 12, 1912, by order of the military ministry of the russian empire, the aeronautical part of the heads was created. it was this day that the board of the general staff became, then the holiday of the russian air force trains pilots to open flying clubs, they started earlier, but they did not see the creation of an air fleet for the army meaning. but the grand duke alexander mikhailovich was convinced that it was necessary to