kate rogers is at lovefield in dallas where southwest airlines is hanging out the help wanted sign. >> reporter: with 20 years on the job at southwest as a ramp agent, shawn parker is hoping for 20 more. >> i'm responsible for making sure the passengers' luggage against transported to the proper destination. i'm response bld for making sure the aircraft gets turned on time and responsible for safety for me and the fellow crew around me. >> reporter: at southwest, ramp agents can make around $30 an hour with an opportunity for overtime. the company currently employs 19,000 and hired only 2% out of 116,000 applicants foreground ops positions in 2016. >> we are picky. we hire for attitude and train for skill. >> reporter: the perks for ramp agents like shawn parker include free travel for themselves and their families, 401(k) matches and profit sharing but the job is very physical. parker spent the majority of his time outdoors, rain or shine. >> you put 35-degree weather with rain and heavy loads and it can get very chaotic. >> reporter: shawn loves having the ability to set his own sch