>> thank you, commander lozar. this is a project that was championed by former commissioner chan and commissioner dejesus. there's a recognition in some situations like domestic violence cases, they weren't sure who was the victim and who was the assailant because of language issue, and we've come a long way on this. what helps is the discipline part of it, that the officer becomes familiar with it. this has been going on many, many years, and i want to thank commissioner dejesus and former commissioner angela chan, because their where we are today, in order to have the ability to do this. two weeks ago, i saw this in action where there was an elderly woman who was lost, appeared to speak russian. when the officer arrived from northern station, the officers sat and talked with her, they called the access line, she was taking the bus, she got lost, and she had some dementia issues, and we got her back to where she needed to go. it works, and i want to thank you for it, and i want to thank commissioner dejesus. commi

beginning in 2014, new captain took charge of the central station, captain lozar. that led to some problems, and i'm not going to go into the details unless, of course, you want to know about them. i'm happy to tell you about them. as a result of some of the actions of captain lozar -- and again, i'm not going to go into them -- this commission was given information that there were a number of violations. there were evidentiary hearings before an administrative law judge in the context of an abc hearing. of the 52 alleged violations, eventually, the appeals board of the abc found that 4.5 of the 52 were sustainable -- less than 10%. 8.5%. they recommended no punishment. found it was not a disorderly house, and there have been other proceedings, however, other proceedings are pending. i believe it's fair to say that one of the, perhaps the most important and most significant impact before this commission was the fact that there were some 52 allegations. let me backtrack. one of the things that captain lozar did is he stationed a manned police car either directly in