the owner, lucy craig, filmed for us inside. it's been such an emotionaljourney. been incredibly demanding. one of my homes had a covid outbreak, and that has gone right through the home. lucy did what she could to keep her residents safe. she stopped staff moving between homes and paid for taxis to get them to work. she also agreed with her local authority that anyone who might be positive was quarantined before being sent to her but still the virus got through. to be perfectly frank with you, we've had 53 positive residents in the home and we've had six covid deaths. and i've got people saying to me, "wow, those numbers are great. " no, they're not, those numbers are horrendous for me personally. any death is a horrendous death. so far, more than 115,000 people have lost their lives to coronavirus. some initial vaccine results are promising. for those who've already had the virus, it's too early to say what immunity they have and how long it will last. throughout the crisis, the government has said it did the right thing at the right time. but professor ferguson

the owner, lucy craig, filmed for us inside. it's been such an emotionaljourney.ly demanding. one of my homes had a covid outbreak, and that has gone right through the home. lucy did what she could to keep her residents safe. she stopped staff moving between homes and paid for taxis to get them to work. she also agreed with her local authority that anyone who might be positive was quarantined before being sent to her but still the virus got through. to be perfectly frank with you, we've had 53 positive residents in the home and we've had six covid deaths. and i've got people saying to me, "wow, those numbers are great." no, they're not, those numbers are horrendous for me personally. any death is a horrendous death. so far, more than 115,000 people have lost their lives to coronavirus. some initial vaccine results are promising. for those who've already had the virus, it's too early to say what immunity they have and how long it will last. throughout the crisis, the government has said it did the right thing at the right time. but professor ferguson believes that

let's talk to lucy craig who runs two care homes, in newcastle and northumberland, specialising in dementiaoperly considered exactly the impact on our residents in terms of the visiting protocol. for example, we can now welcome relatives into our gardens but that is with great restrictions. for example, we must respect the two metre distance. we are asking people to wear face coverings where appropriate. we are asking people that if they come into contact or have any symptoms of the virus that we then close our home down com pletely we then close our home down completely to visitors again. what we are saying to relatives is, here is your daughter, who is coming in to see mum. she is desperate to give her a hug, desperate to kiss her and see how she is, and that still can't happen. added to which, if we have a breach of protocol, let's say in 7-10 breach of protocol, let's say in 7—10 days' time, we have to com pletely 7—10 days' time, we have to completely close the home down again, meaning no visitors for a longer period of time.” again, meaning no visitors for a longer period of time. i u