. >> this woman hasn't shopped at macy's in years. so she was surprised when out of the blue, the store called and said she owed thousands of dollars on her macy's credit card. >> i said, well, what do you mean? how much do i owe? she said $19,000. i said no, i haven't been in the store. >> reporter: she couldn't figure out how she could owe any money, much less 19 grand. but the store kept calling. she kept saying she doesn't have an account. >> i owe you nothing because you don't have my signature on nothing and you have never sent me a bill. >> reporter: macy's sent this case to the collections department which sent her this letter saying she had racked up $19,791 in charges and she better pay $3,811 of it right away. >> you never sent me a bill. >> reporter: good question. macy's told her the bills had been going to a different address and that's how she figured out what was going on. >> my daughter's address. that was her address. >> reporter: turns out her grown daughter had opened the account using her mother's identity. the da

that's cald identity theft. >> reporter: lorraine pt telling macy's she had not signed a credit card agreement, but they kept demanding payment. >> thas when i called channel 7 because michael finney is always at your rescue. >> we contacted macy's and right away a customer service manager spoke with lorraine. after reviewing the case, they told her she was off the hook. all $19,000 worth of charges go. >> she said okay. we will not have you responsible for this bill i said will you put that in writing? >> reporter: they would not discuss thdetail, saying only austomer with questions or concerns is best served talking and working directly with macy's rather thagoing through an intermedia. credit accounts involve confential information and we respect the privacy of our customers. she was happy she woed with us anyway. >> made me feel real good because knew i had help. >> michael finney, "7n your si." >> michael says if you suspect someonelse used your identity to rack up bills, you should notify the creditor or the collection agency right away. we posted a link to the state and federa

the my macy's strategy at macy's appears to be working.profits were six cents above forecast as its gross margins grew. the my macy's program customizes merchandise for stores based on their location. erika miller reported on the strategy in november here on n.b.r. macy's was the second-best- performing stock within the s-&p 500 index, rallying almost 6% on heavy volume. shares have now eclipsed last month's high. general motors is one of the world's biggest automakers. tata motors makes about a tenth the number of vehicles as g.m., and its luxury brands are driving profits. the company is based in india, but it has stock that trades in the u.s. those shares are at more than a three-year high. its luxury brands are jaguar and land rover. and that's tonight's "market focus." >> suzanne: as tom mentioned, stocks sold off sharply today on increased worries the recovery is faltering. for a different take on the health of the u.s. economy, we're joined now by eric spiegel, u.s. head of the global engineering conglomerate siemens. the u.s. marke

macy gray performs next.ght now. here to perform the song "kissed it," with a little help from the roots, please welcome macy gray. [ cheers and applause ] ♪ ♪ rain be pourin' down every day my mind is cloudy ♪ ♪ got enough tears to fill the sea they say that i'm a drag ♪ ♪ tell me, i be lookin' sad and nobody wants to party with me ♪ ♪ and it's because of you the things you do the low ways that you treat me me, endlessly ♪ ♪ i was gonna leave you 'til you kissed it kissed it ♪ ♪ i wanted to leave you then you kissed it kissed it ♪ ♪ i was gonna leave you then you dipped it dipped it ♪ ♪ baby you fixed it fixed it when you kissed it kissed it ♪ ♪ i don't wanna fight, baby kiss it, kiss it 'cause i miss it, miss it ♪ ♪ make it all right all right boy, you light a fire in me ♪ ♪ ooh you treat me like a dog tell me all i do is wrong ♪ ♪ treat me like i wear a training bra ♪ ♪ you push my love away then you come to save the day then the next thing i be seein' ya ♪ ♪ with other girls in the club ♪ ♪ it don't feel

, the american automobile association, triple-a, the golden gealt disposal and recycling company, macy's and $250 cash prize donor san francisco can he -- deluxe silentseeing. let's hear it for our sponsors. yeah. all right. now i'm going to introduce all the judges. there are a whole bunch of them err and i would ask you to hold your applause until i have finished are introducing all the judges. if i hear applause we're going to have to start all over again and we're wasting daylight already. there is a newcomer, matt new comer, triple-a staff staff. and long-time supporter, mr. gilberto gadoy, frens ever the cable car museum. he's the man who makes the beautiful bell that goes to the champion every year. linda is the executive director of the union square association and a co-response of this -- so he sponsor of this competition. cinderella echen is the owner of the shanghai 1930 restaurant. and the san francisco icon and door man of the francis drake hotel fore the last 800 years. it's only been really 32. pillar from the newspaper, david from uncle vito's pizza, maggie baxter from ab

everybody likes to ask about cliniq u e if you go into a macies, you'll see the lab white coats and scientifically presented. it is the same set of chemicals packaged with a different marketing program. disturbing some of the women of color are among the most toxic. women are bombarded with light skinned looking models. every product claims to have a whitening benefit. here is an example of one of the ads that you'll see in china, procter and gamble, high end line sk 2, hugely poplar, this product was the cause of near riots in china in 2006 after the government reported it contained, band heavy metal. hundreds of women demanding refunds lined up down the block. here is an example of them busting down the headquarters in shanghai. women do not want toxic bad metals. in their $100 skin cream. unfortunately, the government and procter and gamble was freaked out about this. then it was announceable, just a little bit of toxic metals, don't worry. they put the products back on the shelf and back on the market. china is the no. 1 growth market for procter and gamble. have quotes where she says china is

and macy's continued its climb, now at a two-month high. there was weakness in the sector, too. discounter b.j.'s wholesale club hit a double disappointment, on earnings and its outlook. earnings were six cents less than expectations and revenue analysts say b.j.'s may have lost some shoppers to competitor wal-mart's sam's club and its price cuts. adding to that disappointment was b.j.'s cutting its outlook that dropped the stock down to a seven-week low on heavy volume. small-cap apparel retailer citi trends also saw big volume today, falling to an 11-month low. earnings were less than forecast as same-store sales dropped in the latest quarter and margins fell. it also cut its outlook. a trio of earnings after the close were moving their stocks. pet-smart had good results and raised its forecast. the stock added almost 8% to its closing number. two data-storage stocks were lower after the close. brocade was down 6% after hours on weaker margins. netapp's results beat the street, but it did not change its guidance. that was seen as a disappointment. shares fell almost 5% after t

. >>> however, the disney company and macy's are bucking the economic trend. disney reported its second quarter sales increase, 16% from a year ago. thanks to a boost from espn and the success of toy story 3. macy's net income also urge surged in the third quarter as sales rose 17.2%. they focused on exclusive brands and taylor oring brands to market. >> an all star cast was in san francisco today for the groundhe can bring of a new transbay terminal. the $2.7 million project will take six years to complete. it will include the first high- speed rail station in the united states. officials in today's ceremony focused on the economic impact that the project will bring to the bay area. >> this transbay transit center project is quite simply a bullet train for job creation. the first phase $-- 48,000 jobs. >> when completed, the new transbay terminal is expected to provide a hub for 11 different transit systems and 45 million passengers a year. [ music ] >> soon you may see more vehicles in carpool lanes. we will explain. [ music ] >> and governor schwarzenegger

. >>> however, the disney company and macy's are bucking the economic trend. disney reported its second quarter sales increase, 16% from a year ago. thanks to a boost from espn and the success of toy story 3. macy's net income also urge surged in the third quarter as sales rose 17.2%. they focused on exclusive brands and taylor oring brands to market. >> an all star cast was in san francisco today for the groundhe can bring of a new transbay terminal. the $2.7 million project will take six years to complete. it will include the first high- speed rail station in the united states. officials in today's ceremony focused on the economic impact that the project will bring to the bay area. >> this transbay transit center project is quite simply a bullet train for job creation. the first phase $-- 48,000 jobs. >> when completed, the new transbay terminal is expected to provide a hub for 11 different transit systems and 45 million passengers a year. [ music ] >> soon you may see more vehicles in carpool lanes. we will explain. [ music ] >> and governor schwarzenegger

if you are downtown in an office building or shopping at macy's, do you run in the middle of the street? no. you stay where you are. how much time do you have? seconds. you have to make a decision within seconds. if you run to the street what will happen? >> get hit by a car. you have windows, glass to fall on you. high rise. if you know where you are, stay there than to go somewhere you don't know what's there. once it's shaking between 30 seconds to a minute and once it's over, things will fall and tip over. give it time to move around. of course, if there is danger coming to you, you want to move. so, picture these buildings. against the wall. will i go behind this wall? lean against it, cover my head? no. the pictures frames. if they come off and hit me on the top of the head, more injuries. be aware of that target. look behind you before you lean against the wall. sometimes wrong place at the wrong time there is no way to get down this way. try to find a [inaudible] place if you can. get next to something that's sturdy that will block up against you. how much time do you have? shor

the biggest gainers were macy's and best buy. investors are really remaining cautious about the economy and a lot of traders are waiting and hesitating to make any move before friday's key monthly report on em ploim. the dow is currently down 27, at 9982, below 0,000, once again. >>> republican candidate for governor, meg whitman, had to add one more thing to her already busy schedule -- jury trial. on monday, she was called for jury duty in san mateo county. she was asked along with other potential jurors whether there was anything that would prevent her from serving. she told the judge that she's pretty busy running for governor. but the judge kept her in the jury pool and she may have to report again on thursday. >>> ktvu is sponsoring the first debate in the u.s. senate race between carly fee fiorina and barbara boxer. we're going to carry that live tomorrow evening. you can submit questions at ktvu.com. look for the tab that says "send us your questions." >>> how much noise can motorcycles make? well, it's now up to the gove

. >>> macy's was a rare bright spot yesterday, ticking higher, thanks to upbeat second-quarter earnings. >>> tivo subscribers who get their cable from cox communications will soon have easier access to digital on-demand content thanks to a new partnership between the two companies. >>> and, finally, a surprising new trend at cemeteries. due to the recent rise in the number of cremations, graveyard owners are opening their gates to lively parties to attract future customers, including summer concerts, securities and exchanger scavenger hunts and even weddings. >>> well, the red sox bopped the jays, the angels smacked the royals, and the braves slammed the astros. >>> plus, the diamondbacks rack up a record for round-trippers. your early morning sports headlines are straight ahead. >>> dangerous heat continues in the hartland, and finally our friends in the pacific northwest, a nice little summer warm-up for you. your thursday forecast is right around the corner. you're watching "early today." >>> good morning. if you're just waking up, this is "early today." and in sports, one night afte

. >> suzanne: here's what we're watching for tomorrow: quarterly results from cisco systems and macy's. and the commerce department reports on international trade for june. also, we'll hear about the u.s. unit of global conglomerate siemens. it powers over a third of u.s. electricity. we'll ask c.e.o. eric spiegel about how siemens plans to make clean energy a dominant power source. >> suzanne: despite high unemployment, consumers are still shopping online. new data out today show e- commerce is a bright spot for the retail sector. internet tracking firm comscore says online sales jumped to nearly $33 billion in the second quarter. that's 9% higher than a year ago. consumer electronics, computers and software remain the most popular items on the net. >> tom: florida's attorney general is suing some of the world's largest makers of l.c.d. screens. those are the flat screens used in high-tech t.v.'s, cell phones and laptops. bill mccollum alleges the defendants, like samsung, sharp, toshiba and hitachi, conspired to boost prices. last week, new york's attorney general filed a similar law

we're waiting on that trade deficit numbers as well as earnings from macy's. the dow lost 54 points on tuesday to 10,644, the nasdaq was off 28 to 2277. >>> well, nearly five months into its investigation, the government says no new causes have been found on cases of sudden acceleration in toyota vehicles beyond what toyota first reported. sticking gas pedals and floor mats. the department of transportation said that if more than half the cases, vehicles may be at fault. data from the black boxes said drivers weren't stepping on the brake at the time of the crash. for time, the electronic defects are not behind the incidents, toyota says. >> thanks a lot, courtney. >>> with school starting soon, you're likely in the middle of back-to-school shopping. it can be a lot easier and a lot less expensive. nbc bay area's business and tech reporter scott budman shows you how bay area technology can help. >> reporter: back-to-school can be a heavy load for your kids and your wallet. but you're just a smartphone app away from saving money. this app from ebay tap.com uses

surface temperatures and these gross overestimates which if you believe them would mean that like maci can should have boiled droid by now. those bits of foam started to have been poured into the bridges so we do not actually know a real figure for world return preachers and we don't even know for the last eight or so has been warmer than the warm period in the nineteenth thirty's and forty's we don't know which is which is cool now we do need to know god to understand a bit more about the sun's impact on the. unfortunately the food stores have to been getting the why were far too much and they have to be bought to account we've got to have a countable saw in the world of a war you know human endeavor is being wasted or there's some reports that now say that the university of east anglia is going to receive funding to make it states and more accessible to research as he want to investigate it for themselves and and find out what it really means is that a move that you welcome. more real diet who's going to be involved or don't know i mean i think. really the people that been doing thes

warmer friday saturday, sunday, monday macy 90 spirit i think there's a chance the beaches could clear it was some sign sunday, monday in the meantime let's find out what's happening with traffic george. >> a quiet start to the tuesday morning commute there was some excitement in hayward coming off of the san mateo bridge is bound a car one of the road it caught fire and then briefly, the grass on fire that has been extinguished not lanes are blocked not affecting the commit direction. we'll start with the bridge check 80 westbound more volume number used to seeing at this early hours but no problems yet for the upper deck commute. an easy trip me during my time not been activated. san mateo bridge not there but there you will see it looks good we mention there was problem on that side off of the bridge on 92 and not backing up traffic heading off the stand. the golden gate bridge a good one says bound traffic was good for lanes across the bridge for the ride in from marin county no problems through the county that's an easy ride. we take a look through san jose 1 01 northbound passing

. >> it's a message t ortiz macy wants all children to learn. it's not what they lived through that defines them, but how they live now. >>> healthcare workers for two nursing homes in oakland say they plan to go on strike starting tomorrow morning. certified nursing assistant and other healthcare workers say they will start striking at 5:00 a.m. walkouts are taking place at piedmont gardens and workers say they are protesting sick- day policies and say they have been bargaining for a new contract since february. the strike is expected to last five day. >>> house speaker nancy pelosi is expressing confidence about the mid-term eelection. 65 seats could change hands on november 2nd. it's possible that as in the 1992 mid-tems republicans could take back the majority. but speaker pelosi says she is not worried. >> we have a solid plan, messaging and mobilizing at the grassroots level and knowledge of our campaigns and we have 2:1 advantage moneywise, so we feel very confident where we are. >> senator minor leader mix mcconnell admits the gop will b

and if you want to know what done ais doing, head to macy's.here is a fashion line designed for juniors called, appropriately enough, "the material girl collection." i'm sue herrera. get all your business news on cnbc. >> and a reminder, you can also get your business and tech report before the markets open starting at 4:30 in the morning. >>> a 24-hour san jose institution is shutting its doors. the cardinal coffee shop served its last meals overnight. some people we talked to last night say they have enjoyed the food, drinks and music for more than 30 years. >> i think it opened in '63, '64, and it was always open 24 hours. it was the place to be. >> the owner says she was not able to negotiate a new lease with her landlord. the restaurant's final last call officially happened just before 2:00 this morning. >>> still ahead on "the bay area sunday," the golden state isn't even earning a bronze when it comes to kids' health. we'll show you the latest rankings coming up. >>> and those 3-d glasses bring the action and fantasy right to you, but th

including best buy and macy's, you'll get messages about special deals. users can get points from doing everything from entering a store to scanning items to trying on clothing. those points can be used for gift cards, music or facebook.com games. shop kick will be available in new york, san francisco, l.a. and chicago initially. hbo is coming to the i-pad. the copresident of the cable channel tells bloomberg news the subscribers can get streaming movies on the i-pad and other mobile devices in six months but netflix customers are out of luck. it's unlikely hbo will make a deal to allow netflix to stream movies it owns the rights to. players will be able to tap into their artistic side. users make drawings and play games like pictionery. for information log on to the technology pages, abcnews.com. >> an 11-year-old boy thought he had a good idea when his family locked themselves out of their home. he volunteered to get into the house by climbing down the chimney. a neighbor shot this video. only one problem. he was trapped about three-quarters of the way

then they'll take a ride to union square where they will sign autographs in macy's men's store starting at 6:00. >>> now, check this out. a man of the cloth is the newest internet sensation. he's giving new meaning to the phrase holy roller. [ woman on tv ] if you won't let me in, you can't really love me. i know about gayle. i don't know what you're talking about. if you just tell me what happened... [ ding ] [ man ] 35th and archer. next stop hamilton. [ brakes hiss ] ♪ [ male announcer ] now you can watch hit tv shows on your iphone when you get at&t u-verse tv. at&t. rethink possible. >>> good morning, folks. here is a live look at oakland now. not too many clouds out there. there is a marine layer along the coast. it will be a beautiful day. today is going to be one of the nicest days of the whole week. goodmorning, i'm ria taormina. we will see some 80s as the day goes on. it warms up slightly. the weekend will continue with our below-average temperatures. right now 54 in san francisco. 56 in oakland. 59 in san jose. not much of a temperature change except for a couple of areas li

. >> these are clothes that are a throw-back to madonna, only available at macy's, thank you, ladies, you look really cute. >> you know -- >> that was kind of a cool story. >> you know how i don't love technology. >> but in this case, you wish you would have. this woman in atlanta was in her apartment and somebody broke in and started robbing her, okay? they tied her wrist together to the top of the bedboard and started stealing stuff, hit her with a gun and everything. the guy was about to take her computer and she said, you don't want to take that computer because there's a tracking device, and we'll find you. so he left the computer. there she was, tied up, scared, and trying to figure out how she could reach the computer with her feet. she was trying to type with her toes and that wasn't easy. so she took the power cable in between her toes and started typing to her boyfriend who she met online and he got the cops to come over and get her. and what do you think of that? >> that is such a modern story in so many ways it's disturbing. >> i know, right. >> the boyfriend she met onlin

a couple bright spots i want to mention profits at macy's are up for the second quarter. they've increased their outlook going forward. and gm's results are up over last quarter. we have some good news coming in. i always like to look for the positive. >> right. >>> time now 6:51. still ahead, they're reviewing security at an east bay juvenile detention center. we're going to tell you what's happened that posed a serious threat to neighbors. >>> and some south bay students are asking for tougher homework this school year. we're going to explain why. >>> well, good morning to you. welcome back. 6:54. check in now with tori to see what's coming up on mornings on 2. >> coming up in minutes the 18- year-old arrested in the fatal shooting of agerman tourist is a free man this morning. what the d.a.'s office is saying about what's next in this investigation. >>> right now police are searching for the person who assaulted a woman inside her apartment near walnut creek. we'll hear from angry and frightened residents since this is the third assault in that same complex. >>> so muc

best buy and macy's are already part of the plan.t the new york stock exchange, i'm jane king with the bloomberg business report. >> we have an important warning this morning about inflatable bounce houses which are popular with young children. the center for environmental health says its testing found lead levels in the vinyl as much as 96 times above federal guidelines. lead slows the brain development of children. >> you're having a bounce house party, just make sure the children wash their hands before they eat or drink. >> the state attorney general's office is suing eight makers and suppliers of bounce houses demanding they stop selling the contaminated materials. they're taking the house that tested high in lead off the market. >> more low emission vehicles may soon be used in california's carpool lanes under a bill headed to governor schwarzenegger's desk. the measure approved by the state senate yesterday gives the latest generation of hybrid and alternative fuel vehicle access to the lanes during commute hours. the bill all

macy's saying good things about retail sales, which is a bit of a surprise. this morning. that company could be paying big fines after a big wall street. we've got new phones coming tomorrow. both the blackberry torch and then the droid 2 are coming. here you see the droid x. lots of new phones to compete with the iphone. blackberry, research in motion down about 1.3%, as, laura, it continues to have problems with foreign countries. saudi arabia and now india as far as not giving those countries any sort of secrets about what people are doing on blackberry, standing on principle, we certainly hope, but we continue to monitor it. >> all right. sounds good. one of the most popular phones out there. >>> it is 6:34 right now. thousands of people are still out of work after one of the bay area's biggest employers closed its doors. but this morning, nummi workers are getting a new shot at jobs. a job fair catering just to former nummi workers starts at 9:30 this morning at the alameda county fairgrounds. are nummi workers having to adjust their skills to get into a

>> yeah. >> what else do you like to do, macy and mckenzie?econd grade soon? >> we already are. >> you already started? what's your favorite subject? >> p.e. >> p.e.? good for you. you're little athletes. >> oh, yeah. they love p.e. >> you like art. this is such a tremendous blessing. you wanted to say something to the doctors who helped with this and to all the people who have been responsible in helping bring them into your life. >> there have been so many. children's hospital los angeles was just wonderful. the doctors, the team, it was an enormous team. it was huge. i don't even know the number but it was a lot of people and the way they coordinated and just the way they took care of us and the family and the girls. we just really appreciate that. and then all of our family as well, our sons, who -- >> good big brothers. >> they're really gracious and patient. there's a lot of sacrifice and giving up time. there's a lot of people, too many to thank. they know who they are. >> you're an inspiration to parents. you're truly heroes. these gir