the electronic media, social media, and two different support groups, parents with andased children, maddiven organizations like that. they were very happy to submit their stories and tell how the song had encouraged and inspired them. to colordo not want the question. let me rephrase that. how taken were you by the range of stories, and buy range, there are people in this book of people who talk about surviving all kinds of things? >> exactly. through the years, i have been amazed at the different areas of trauma and predicament and deaths,ty illnesses and parents of deceased children, and just all kinds of stories where people have been inspired by this song, and it has been amazing. it really has been, and i feel so honored and so blessed to have a song that impacts people's lives so positively for so many years. i suspect, and i want to be delicate in framing this, but i suspect, if i were an artist, and i love to sing, as all of my friends know, i wish i had been blessed with that gift, but if there were a song that i would want to be known for, this is not a bad went to be known for

that thing, we can't put this guy in because babe ruth didn't go in unanimously, so why should greg maddld. >> in green bay, why are football players in there with short sleeves. >> it is a psych game. even though they come out in short sleeves, at the same time, she say, why am i doing this p. this is crazy. they are trying to psych themselves up that it is not as cold as it is. when it is 5 degrees, even though warmer than people thought, that's still very, very cold. >> seemed like such a good idea in the locker room. >> right. but they got free coffee and free cocoa for everybody there. >> drink up. thanks very much. >> all right. >>> two ships stuck in antarctica. but why will a u.s. ice breaker be able to succeed where others could not? we'll explain, next. >>> this just into cnn. police confirming that one person, 27-year-old man, died in a fire in a high rise building in manhattan. the fire broke out on the 20th floor earlier today. the person got trapped in a stairwell. one other person was critically injured. several others were treated for minor injuries. there's no word yet o

service, characterizing it as sometimes wonderful and sometimes a mattingly bureaucratic -- eninglyly -- madd bureaucratic. >> we are doing something about that. we are looking at how do we provide the training. how do we provide incentives for employees. kindyou really want in any of a service business is you really want those who gain from .he service itself there are those i really want to provide service to begin with. we are trying to figure out how to select the right people of from. this brings up a larger issue. your speak -- that you read the president of the national press club. this is sort of what happened with 42 years. i now the second largest amtrak president at a little over five years. think about the average change that is occurring for the flavor of the month. one of the issues that we really have to look at when i first got i really get do folks understanding that we want a safer railroad. we want good customer service. we want a better bottom line. there is also stiff things that have to change. some of them have to change processes. as you get good customer service if yo