both madonna badger and cassidy stay lost their entire families.in to help someone whose loss is so profound? where do you start? >> yeah, there is no way of possibly for any of us to possibly understand the magnitude of that kind of a loss. basically, you're family and your life as you knew it is obliterated, and you're starting from scratch. so it's admiral that they can even get to the next breath. and to see a young woman standing up on behalf of her family, and to see another family, another person whose whole family was lost paying it forward and giving her core advice is extremely admiral. but we have to be really careful. when we start using words like negative and when we start telling people they have to be positive, we're skipping over one of the most important elements of grieving, and that is the choiceless phase that we go through where we may be in shock, but the shock is going to wear off and reality is going to set in. >> but i wonder at her age, though, as a teenager, how much do you think she understands of what is going on? >> w