but victim madsen says she would rather have -- vicki madsen says she would rather have seen her daughter open gifts on christmas morning. >> i couldn't wait to see her face. it didn't happen. [ pause ] >> so i was disappointed. [ crying ] >> reporter: the shipping giant expects to get any late packages before the weekend. tara mergener for cbs news, washington. >> u.p.s. says that air and international customers who didn't receive packages on time will get refunds. but that same policy was suspended for ground packages that were shipped after december 10. >>> new at 5:00, those trying to get healthcare insurance through "covered california" ran into all kinds of problems with the website today. people got this message when they tried to log in. there were other errors popping up on the site preventing people from finishing their applications. "covered california" says it took down the site for several hours to fix some of the glitches. >> we looked for things that could potentially be an issue. and we found one today that had the potential to affect our performance. so we took it down im

. >> reporter: there were almost no presents at the madsen home. vicki said presents she bought online for her daughter were late. >> i couldn't wait to see her face. it didn't happen. [ crying ] >> so i was disappointed. >> reporter: fedex and u.p.s. won't say how many packages are late. both are blaming bad weather and an overwhelming number of deliveries. the companies apologized and brought in next stra workers to clear up the backlogs. many venting on social media with twitter followers using the hashtag u.p.s. fail. online retailers who used the shipping giants aren't happy either. amazon is offering many customers a $20 gift card and refund on some shipping fees. tara mergener for cbs news, washington. >> today the companies have another issue to deal with. people sending their gifts back. we'll have more on the scramble tonight at 5:00. >>> right now fire officials in monterey county are meeting with people affected by the big sur wildfire. the 900-acre fire destroyed 34 homes and 4 buildings. it began december 15th in los padres national f

in showing of the infant emmett on the scenic center that will help accelerate the production of g madsen from the red tail as they listen to patients. the party hopes to put one or two mets this for rare diseases on the market for twenty seventeen hse new technology is the latest digital innovations and the impact on society. twenty four. don't miss the point. monday at four forty five pm this point kason. i do. overall. as you the disgust on their salt has a bias instructions given an extended meeting in october were filled the government members discuss what has been done to eliminate loaded oil wells the creation of favorable conditions for special economic zones in the development of state and private partnerships executives of the responsible authorities reported to the prime minister on these issues the prime minister noted that the implementation of the copper has a plan on finding great economy is a

. >> reporter:vickie madsen loves this season.mas is my favorite holiday of the year." >> reporter:you can see that love all around her home. >>"i've moved in recently, so first weekend i moved in my children put the tree up and hung the stockings and hung some lights it was like one of the first things that happened. i still don't have a bed to sleep on actually and we have christmas decorations up." >> reporter:but under the tree is bare. >> reporter:madsen works during business hours. so she shopped online for christmas presents. presents that u-p-s guaranteed would arrive by the 23rd. >>"i had picked out harry potter stuff for my youngest. she's really into that i was really excited and i couldn't wait to see her face and it didn't happen so i was disappointed." (crying) >> "i almost started crying myself. because i know my mom tries really hard to show us that she loves and we know she does. and it made me feel good to know that she cares that much. " >> reporter:madsen's daughters didn't open any presents under the tree this