. >> a lot of people call when the motor fails or power goes off, they need to open manualy and don't know how. >> reporter: he estimates he gets 10 to 20 calls a week asking about this. when automatic garage doors work properly it's one of the great conveniences of life. when there is an out age or the motor breaks, you need to know what to do. chu chung tries to help them over the phone to save service call. but sometimes customers insist that he come out and do it for them. the gr age masters owner says it's the easiest $95 ease made in their life. >> they can't do it, they give us a call and we go out. >> reporter: now, i'm all about saving you money so here's how you do-it-yourself. >> release the cord lift the door. >> reporter: he says it's easy and demonstrates for us. >> basically pull the cord, and it falls backwards, then you are able to open the door manually. >> reporter: closing the door is even simpler. >> when you get your car out, or whatever you need to do, you have to close the door manually as well. so you pull on the cord, if you have one, grab the handle, and clo