lemonis: i'm marcus. chris: how's it going? chris. nice to meet you. lemonis: chris, how are you? eet you. dino: what's up, marcus? dino. lemonis: dino, nice to meet you. i saw on the window i'm supposed to call you for franchise opportunities. dino: yes. you need one? lemonis: i was just -- i mean, i don't know yet. how's everybody else? ray: hey, marcus. i'm ray. lemonis: nice to meet you. ray: nice to meet you. debbie #1: hi, i'm debbie. i'm dino's wife. lemonis: hi, debbie. how are you? debbie #2: i'm also debbie. i'm dino and debbie's daughter. lemonis: how are you? so, three family members. debbie #2: well, ray is actually my husband. ray: i am family. lemonis: and so all four of you work here? dino: always me, ray or debbie are here all the time. lemonis: okay, that's a good thing. so, dino... dino: yes, sir? lemonis: ...was this your idea? dino: yes. i worked in a pizza place called mango's, and there was a mcdonald's, and i'm watching cars go through the drive-through. i got the idea of drive-through pizza by the slice because nobody had done it. so i was going to revoluti

andrew: marcus. lemonis: how are you, andrew? andrew: very well. lemonis: you got a nice place here. andrew: thanks. lemonis: so how many square feet is this whole thing, front to back? andrew: 7,500. we have boarding, grooming, daycare, training... jesse: sit. good boy. andrew: ...and we have our boutique. amber: why did we do this business? lemonis: because i like the pet industry. amber: because the pet industry is a huge industry, right? and you like the concept, though. lemonis: love, love, the concept. i thought the fact that he was able to consolidate overnight, daycare, boutique, and grooming all into one box, that was actually really smart. amber: he actually told me something that was interesting, people, even in time of disaster or... lemonis: spend more time on their pets than they do themselves. amber: time and money, right? lemonis: yeah. andrew: this is what i call the centerpiece of la dogworks. it's a 2,500 square foot indoor dog park. this is for dogs to play. lemonis: very cool. and who's that? andrew: jesse who is director of ani

tom: hey, marcus. lemoniswanted to go over that tailgate trailer that you guys were working on. tom: yes. lemonis: with the waycross facility getting sorted out, i wanted to head back to tampa to see what tom and nancy were working on. i gave them the task of coming up with a new product, and them working together is important to me. tom: all right, let me pull up the file here. lemonis: and so, did you do the sketches on these? tom: yeah, i did the sketches on these. i did a -- nancy: hey, guys. lemonis: what? amber: i can't get past your khaki pants. [ laughs ] nancy: hey, do me a favor. walk through the shop there and grab the guys, okay? real quick -- i want to go ahead and pass this out and let everybody take a look at it, okay? and then we're gonna go into some [bleep] right now. you see, this is a customer-service order. there's an imaginary tammy that works for this company in one of our dealers that he will not allow me to meet! whose phone number is tammy's?! whose number is this on tammy's piece of

-cristina: hi, marcus. -lemonis: your name? cristina: cristina. lemonis: cristina, nice to meet you. -miranda: hi! -lemonis: hi, how are you? -i'm marcus. -miranda: hi, i'm miranda. lemonis: hey, miranda, how are you? -is this your place? -miranda: this is it. lemonis: how long have you been in the business? miranda: 10 years. we started in my house. i had chronically chapped lips my entire life. and so my daughter was born -- she's now 11 -- and while breastfeeding, started using lanolin -- for breastfeeding -- on my lips. lemonis: the nipple gets chapped. okay. miranda: and i'm like, "oh, i'll put it on my lips," and they were healed for the first time in 30 years. lemonis: now, what is lanolin? miranda: lanolin comes from sheep. it's like an oil, like, a protective coating on their fur. lemonis: i think it's especially cool when somebody starts a business that is meant to solve a problem. sometimes necessity is the mother of invention. miranda: this is where we started. that's the lano lip. this is my original formula, and it's got medical-grade

lemonis: [ laughs ] i'm sorry. amber: marcusboard, like, writing, "people, process, products." lemonis: okay. amber: turn the channel back to "the profit." lemonis: the other person that i brought in helped redesign a lot of packaging. brad: what we did basically is, we took the logo, and we tried to freshen it up, give it a stronger overall, powerful look. we obviously try to tie in the planets, and then this look here is obviously a little less outer space. sharla: okay, so before we go any further, this i'm not changing. i like my brand right there. lemonis: are you okay with the packaging other than the actual icon itself? if this was here...? sharla: i agree on the black background, my brand. lemonis: uh-huh. sharla: as long as it's my brand, i'm good. lemonis: i mean, you've said that 11 times. sharla: yeah, okay. lemonis: we're good. we got it. sharla: 12, my brand. lemonis: we got it. okay, so what we're also going to do today is talk about the mechanism once the package is done for retail-store consumption, so there's a

marcus lemonis with carcash regarding an eviction. ...that could shut the business down for good. andrew: it's not right. really, it's not right. lemonis: in jacksonville, a talented candy maker tied up in a bad deal. dane: i don't want to sell. lemonis: in 18 months, that tiny company has been transformed into a multimillion-dollar business. you did $538,000 compared to like $35,000 the year before. peter: that's a big difference. lemonis: but the biggest move... what do you think we would do with this building? ...is yet to come. and a family-run clothing company, once crippled by bad designs and bad tempers, got a new look... man: oh, my god. lemonis: ...and new clothing lines. noemie: i love it. lemonis: but some very familiar problems still exist. nicolas: you don't change that. we will tell you whether it is feasible to do. lemonis: it's another progress report, tonight on "the profit." about 15 months ago, i came to jacksonville, florida, to check out a small candy company, sweet pete's. man: yeah, that's good. lemonis: the business was being run by allison behringer, but th

my name is marcus lemonis, and some of you have seen me around.nd i'm here to help fix this business, so people don't lose their job. there are 32 employees relying on this business for their livelihood. and ever since jacob's passing, they're starving for leadership. for the next week, i'm in charge. so what we're gonna do is we're gonna make some massive changes, and, at the end of this week, we're gonna have a grand reopening. we're gonna let our customers tell us if we've gotten it right. i need to get rid of excess inventory, make time-saving changes, and i need to organize what's left. in order for that to happen, i need to put in the right system, like a bar-coding system. this building looks terrible. maarse has a viable product here, but, in order to make it good, we need to display it to the customers in a way that's appealing. they need to see it, and it needs to be presented in a less-cluttered, less-disorganized manner. the entire store needs to be re-merchandised. we're gonna become profitable together. so, marina, you have something

-lemonis: i'm marcus. -lisa: marcus, this is kacey. -kacey: nice to meet you. e to meet you? how are you? pet food experts is one of the largest distributors of pet food in the united states. not only do they carry a ton of brands, but they carry a wide variety of price points. that's why we're here. do you have your mission statement? lisa: this is our food promise that we go off of. lemonis: "no byproducts, corn, wheat, or soy." -"no chemical preservatives." -kacey: mm-hmm. lemonis: why don't we walk and just kind of get a feel for it? i need lisa's expertise and her brand promise to determine what foods are gonna work and not work, but i also need her to be open-minded. -do we carry this nutro? -lisa: no. lemonis: does it have byproducts, corn, wheat, or soy? lisa: this one i don't know. no, this one doesn't. lemonis: chemical preservatives? lisa: doesn't look like it. lemonis: so, this has the food promise, but you won't carry it. -lisa: no. -lemonis: why? lisa: when we actually first opened, they were the biggest ones that had all the recalls and stuff, too

lemonis: we'll go with "athletic." lady: [ laughs ] marcus, how you doing? lemonis: these feel -- so, the problem with these -- they feel big on me. lady: i like the leg shape on you. lemonis: no, i can't fit in 34s. lady: do we have the size 36? amy: we don't have them anymore. lemonis: these have too much stretch in them. i feel like i'm in, like, grandma pants -or something with leg stretch. -lady: yoga pants. lemonis: same issue. so these actually got even wider. lady: yeah, those are actually way too wide. you got to take those off. [ laughs ] lemonis: you want me to take them off right here? -just like -- -lady: well -- lemonis: they didn't have my size in most instances, and they didn't have much inventory for me to choose from. i felt like i was being given the leftovers. why is it called blujean bar as opposed to blue jean bar? lady: i'm from new orleans, and so i came up with this idea that it was gonna be, like, a blues bar, like a new orleans blues bar. lemonis: does it feel like a blues bar in here? lady: it does not feel like a blues bar. lemoni

>> my name is marcus lemonis, and i fix failing businesses. i make tough decisions... i will not do it if you're managing the people. and back them up with my own cash. it's not always pretty... first time you ever emptied out poop? but this is business. i do it to save jobs, and i do it to make money. this is the profit. la dogworks is an upscale dog boarding facility located in the heart of hollywood, california. >> you're stinky dogs. >> founded by andrew rosenthal in 2004, this 24-hour full service center with 36 employees has everything from grooming to training... >> sit. >> in a state-of-the-art indoor dog park. this business generates $1.3 million a year, but recently, their numbers have started to tumble. sloppy business practices... >> i don't want to waste your time, and please don't waste mine. >> together with lax management... >> there's inventory missing? >> well, you know, it's hard to tell, because stuff slips through the cracks. >> has driven down sales and piled up $150,000 of debt. >> you know, i could lose everything. >> if they don't make changes,

>> my name is marcus lemonis, and i fix failing businesses. don't know how you run your business this way. i make tough decisions. i can tell you for damn sure, you're replaceable. and i back them up with my own cash. there's your check. it's not always pretty. everybody's working hard, not just you. but this is business. >> i was just gonna try to stop you in your tracks. >> you'll never to stop me in my tracks. i do it to save jobs, and i do it to make money. >> ching-ching. >> this is the profit. [upbeat music] ♪ worldwide trailers designs, builds, and sells concession trailers, mostly to food vendors. tom etheridge and nancy pappas started the company in 2001, and took it from a backyard start-up to a multimillion dollar business. >> you got 50%. i got 50%. >> tom and nancy were a couple, and although their relationship came to an abrupt end three years ago, they have continued to work together. >> working with nancy is difficult. nance, you never agree with anything i say anyway, so what's the point? >> i not only run the company, but i a

my name is marcus lemonis, and i fix failing businesses.f you think that i can launch you in a direction to make you a profit, then you should do a deal with me. i make tough decisions... how am i supposed to trust you? and back them up with my own cash. it's not always pretty. i have to know for sure that the partner that i have has the same goals as i do. this is business. i do it to save jobs, and i do it to make money. this the profit. [hip-hop music] ♪ sharla mcbride started planet popcorn with a single cart and 250 bucks. 13 years later, they now have 30 employees, three flavors, products ranging from kettle corn to churros to crepes. their popcorn sells at fairs and farmers markets all over southern california. but the bulk of her money is generated through downtown disney. planet popcorn generates $2.5 million in revenue, but it still can't turn a profit. this year, they're about $200,000 in debt. sharla's mother has mortgaged her house and loaned the business almost $200,000 to keep planet popcorn afloat. planet popcorn is an all-c

my name is marcus lemonis. in the past ten years, i've bought hundreds of failing businesses, turned them around, and i've made millions doing it. i'll write whatever check i need to, even if you won't. if you want people to listen, you put money on the table. i'm gonna give you a check for $500,000. i found six struggling businesses, some weeks away from closure. my plan is to turn them around. for the next week, i'm 100% in charge. >> all right. >> let's go get to work. can't run a business if it's not clean. but i'm not just giving them advice. i'm putting up millions of dollars of my own money. if you don't know your numbers, you just don't know your business. i'll work by their side... i'll put in the hours... 'cause i have the same risk that they do. where's accounting? >> she's counting. >> no, where's accounting? >> um... >> oh, my god. this business is a total mess. i judge businesses based on three things: it's pretty damn good. most often, businesses fail because of people. >> i trusted people to man