. >> now joining me now to talk about this is margaret connly. s a pretty amazing video to watch. why is she now sharing her personal. story? >> brianna, new york's first daughter to be,chy rare an deblassia chose christmas eve to release a personal message talking openly and honestly about the clinical depression she's faced growing up in new york and how it made it easier for her the more she drank and did drugs. >> it's important for people to realize anybody watching this if you're suffering and if you're depressed, dealing with mental illness and that you think that it might have something to do with your drug abuse or drinking or if you're just suffering from both at the same time and you think they're completely unrelated to one another, that can getting sober is always a positive thing. >> now, chiara goes on to say it's not easy to get sober. she had help of her therapist and a treatment center here in the city. she says it was the hardest thing she's ever done. >> i mean you can imagine and she's got this tremendous story to tell. margar

margaret connly joins us now from times square. margaret, set the scene for us. i assume, i've done this before. i've been down there for new year's eve. i can see the people gathering behind you. it's a sight to behold. >> reporter: jim, they've tested the confetti and that crystal ball and actually at the top of the flagpole now, you can see the sign for 2014. and it is very cold, as you've known from covering it from down here. you can see the crowd next door right here. they're all bundled up. they're expecting about a million people to be down here in times square today. security is extremely tight. they're going to start closing down some of the streets as early as 3:00, depending on how many people are down here. you can see the nypd in action right here where the camera's panning. they're scanning people as they're entering into times square. they're scanning people for big packages and big backpacks. do not bring the big backpacks and also cholesterol is not allowed. at 6:00, the crystal ball will be lit and that's when all the festivities begin. they're

margaret connly joins me from new york. when a company releases a statement saying we're terribly sorry, that's never good. what happened here? >> brianna, they're backlogged and delivers may not make it in time. u.p.s. did say they're sorry. here's nor from their statement. u.p.s. is experiencing heavy holiday volume and making every effort to get packages to their destination. however the volume of air packages in our system exceeded the capacity of our network immediately preceding christmas so shipments were delayed. to give you a sense of how many packages u.p.s. handled they projected to deliver over 132 millioning abouts just last week. that's their peak week. the delays will impact at least that many consumers and here are how some of them are reacting >> i can't tell you how many countless hours we have spent on the phone dealing with this issue with people in memphis. and they're still blaming it on the ice storm, which was 2 1/2 weeks ago. it's terribly disappointing. we ordered they things december 1st. they can