at about 6:30 that evening, alicia called her grandparents, clarence and margaret dolan. >> i answered the phone. it was alicia. she said, "gram, can you get us some milk?" and i said, "what -- what do you mean, can i get ya some milk?" she says, "well, mom didn't come home yet," and she says, "we don't have any milk. and i said, "alicia, i will be right there." >> and you're thinking what? >> i didn't know what to think. but as a mother, you know that this is something bad, something very bad. >> reporter: that night, kathy's mother and father contacted everyone they could think of. >> no one had heard from her. and that was -- i remember picking up on that, that they seemed -- they seemed worried. >> i mean you could just tell. >> your grandparents were acting differently? >> uh-huh. >> uh-huh. >> reporter: their dad, john, was in upstate new york that monday training with his national guard unit. he didn't learn his wife was missing until the next day. >> you get that phone call. it's your mom. >> yeah. >> what'd she say? >> the gist of the conversation was that kathy didn't come ho