margaret forrest's death was caused by human error.res, but, if they're not being followed and you're not addressing why they're not being followed, these incidents will continue to happen. staff at kingussie were given refresher training. in a personal injury claim by the family, boots uk admitted vicarious liability for the negligence of one of its staff. last march, the inquest into douglas lamond's death was held in suffolk. staff told the coroner on the day the prescription went out, they'd been very busy and under pressure. they said they'd kept telling their area manager they didn't have enough space to do theirjob. the police report said that meant they weren't following the company's standard operating procedures. the coroner said they were operating in a difficult situation. boots told us it found no record of staff raising concerns with the manager. the pharmacist in felixstowe was eventually given a police caution for an offence under the medicines act. when detectives in suffolk investigated douglas's death, they wanted to

margaret forrest trusted her local boots to supply the daily medicine she needed. an active and independent 86—year—old, was given a mrs independent 86—year—old, was given a m rs frost's independent 86—year—old, was given a mrs frost's diabetes tablets. she had total belief in that system. she would have taken medicine given to her in total confidence that that was the right medicine, that she had to ta ke was the right medicine, that she had to take to protect herself, and it didn't. we all know human error and we can all make mistakes. we all do, but unfortunately, some mistakes are very tragic ones, and this was the case with my mother. just like the cases of douglas and arlene, company safety procedures hadn't been followed in kingussie, and the staffing wasn't found to have contributed to any of the deaths. one mistake like this is one mistake too many, and my absolute assurance is, despite our record, we will continue to focus on minimising the chances of it happening again. boots told us there have been no further deaths linked to dispensing errors at its ph