benjamin, welcome. >> thank you, commissioners. maria ben ma jin, mayor's office housing community development. i'm so excited to be here. [laughter] in my excitement i walked out with my power point on the stick. make sure you pull the mic over so we can hear you. >> since 2013, since the last manual update, we've been collecting input and our own experience has provided us with changes that we saw fit to better implement the program. we've been collecting those. in 2016 we began meetings with stakeholders to encourage their input and get community stakeholders' comments on the different aspects of the manual. in particular, i want to thank two advocacy groups that have really helped us all along. they help us everyday, to implement this program. one is bishop with bill sorrow rental -- they focus on rental advocacy and and housing counseling. and home ownership sf which is another group that works with our homeowners to prepare them for home ownership. we got their input and ideas. we sat down with lenders and leasing agents to see how