1:30 p.m., fedex, maxella avenue, marina del rey. and we're met by dana alcala.s guy is jordan, elway and ripken all rolled into one. >> whenever a customer asks me, "what happens when i file a claim?" it's kind of hard for me to answer that because i've never experienced that. >> reporter: career breakages -- zero. parcels packed daily -- 30. confidence -- 100%. >> i am confident i can package anything and it won't get broken along the way. >> reporter: what about santa? >> oh, wow, this looks pretty fragile. >> reporter: dana gets to work, sharing secrets along the way. >> i'm kind of massaging the bubble wrap just to see if i can feel the item. >> reporter: and if you can feel the item? >> it needs more. more bubble wrap. add some filler so it's not moving around. then double box it, too. and when we tape up our box, we always "h" tape it. seal the seams on both sides. >> reporter: he's confident. >> really. nice and safe. >> reporter: i did all i could to break it before it even left the office. >> i'm just going to need that measuring tape again. >> reporter