it's my pleasure to introduce mark cline, a shareholder at dignity health. welcome, mark.ome on up. [applause] >> good morning. [inaudible] >> it's not just the issue of homelessness, it's street behavior, street safety, and street cleanliness. san franciscans want to feel proud of their city, and right now, they do not feel proud of their streets. just the opposite. it's a frustration i'm sure that's felt by every one of you in this room. this year, because of that frustration, the chamber wants to go beyond poll results. we want to deliver action. we want to address our biggest issue facing residents, employees, visitors, and businesses. that's why after we discuss the poll results, we're going to unveil five clear actions to improving san francisco streets. our goal for 2020 is clear. to make our streets safer, cleaner, and an asset that san francisco can be proud of. it's striking to see the number of san franciscans who rate homelessness and street behavior as the top issue. that number, 71%, is 13 points higher than it was a year ago, and is far, far ahead of other c