mark krikorian serves as executive director. mr. krikorian, thank you for your time. guest: thank you. joining us now is adam senior contributor for forbes. thank you for coming on the program. >> thank you for having. >> can you tell us exactly what you do in that space? >> i have a practice in boston should and i help folks navigate what is very complex student loan system. i help help will dealing with problems with immigration and folks dealing with issues of hardship, unfair practices, that sort of thing. >> i imagine you had to deal with those issues and related issues. what are problems you are seeing when it comes to student debt and agent -- debt management? >> the good news is there are a lot of programs out there to help manage loans that there are some a programs with complex eligibility criteria that it is unwieldy and services don't always do a great job facilitating so people get tripped up. sometimes they get sent in the wrong direction or have errors or mistakes so it is a major problem. >> information tells us the average that is 32,000 plus dollars,