i'm not denying that myself for a minute, what mark lowcock said there.the whole humanitarian agency community and of donors, cos all will have to change, if you genuinely listen to communities, you need to change your programming model. you need to change your supply chain model. you need to start empowering them. now, one of the things that has come into play since that comment from mark is an increasing use of cash as a means of delivering aid to people. and cash, of course, is empowering. we aren't quite there yet. we are launching special programmes in a number of countries to get the community relationship right. but if we use cash creatively, we're giving them back the power of agency. but, martin griffiths, if you see this problem and you acknowledge it and you think there is a fundamental dysfunction in the way the un works and how it fails to represent truly the interests of the people on the ground who need the assistance, why did you take the job? cos you could have turned it down. you could have actually sent a signal that the un needs to cha

lets speak now to sir mark lowcock.the un under—secretary—general for humanitarian affairs and emergency relief coordinator between 2017 and 2021. hejoins me now from london. thank you very much forjoining us on bbc news. thank you very much for “oining us on sac newt thank you very much for “oining us on sac "mi thank you very much for “oining us on bbc newsi i - thank you very much for “oining us l on bbc newsi i must on bbc news. good morning. i must beain b on bbc news. good morning. i must begin by asking _ on bbc news. good morning. i must begin by asking you. _ on bbc news. good morning. i must begin by asking you, your— on bbc news. good morning. i must begin by asking you, your successor| begin by asking you, your successor martin griffiths, we understand, has been denied a visa to come to israel to try to find a solution to this humanitarian catastrophe stopping all the years he worked here on this crisis did that ever happened to you? crisis did that ever happened to ou? ., ,. . ., crisis did that ever happen