. >> reporter: martha santiago sits waiting for restored water service. >> this is the fourth time it happened. three times it has gone through my house. >> she said this is the worst. basement belongings are covered in plastic bags and her neighbor remembers the last watermain break. >> up at the top of the hill and now it is the middle of the hill so it is probably the same line. >> his bmw was parked in the water's path. >> the break created a sinkhole. you can see they reached the pipe and now they have to replace it. >> there is a pipe replacement program. it was slated to be replaced in 2017. they say the mains are breaking faster than they can get to them. >> right now we are at 10 miles a year and we want to be at 40 miles. >> no word on estimated property damage. an expensive problem for utility officials and a messy inconvenience for these families. in oakland, lonnie rivera, abc7 news. >> smartphone users who have the abc7 news app found out about the watermain break this morning right after it happened. we september out a push uh sh ad -- we sent out a push alert. enable t

. >> reporter: martha santiago sits waiting for restored water service. >> this is the fourth time it happened. three times it has gone through my house. >> she said this is the worst. basement belongings are covered in plastic bags and her neighbor remembers the last watermain break. >> up at the top of the hill and now it is the middle of the hill so it is probably the same line. >> his bmw was parked in the water's path. >> the break created a sinkhole. you can see they reached the pipe and now they have to replace it. >> there is a pipe replacement program. it was slated to be replaced in 2017. they say the mains are breaking faster than they can get to them. >> right now we are at 10 miles a year and we want to be at 40 miles. >> no word on estimated property damage. an expensive problem for utility officials and a messy inconvenience for these families. in oakland, lonnie rivera, abc7 news. >> smartphone users who have the abc7 news app found out about the watermain break this morning right after it happened. we september out a push uh sh ad -- we sent out a push alert. enable t

. >> reporter: martha santiago sits, waiting for it to be fixed. >> it has gone through my house three times. >> reporter: she says this one is the worst. basement belongs are covered in bags. >> december 2014, it up at the top of the hill and now the middle of the hill. it's probably the same line. >> reporter: unfortunately, the bmw was parked in the water's path. the pipe is four feet deep. it created a sinkhole. they've reached the pipe. now they have to replace it. east bay has a pipe replacement program. it was slated to be replaced in 2017. the utility admits they're breaking faster than they can get to them. >> right now we're at about ten miles a year. and we want to be at 40 miles. >> reporter: no word yet on estimated property damage. an expensive problem, a messy inconvenience for these families. in oakland, lonnie rivera, abc 7 news. >>> smartphone users found out about the water main break yesterday afternoon after it happened. we sent out a push alert. be the first to know when news happens, download the app and enable the alerts to get breaking news t breaking news as i