take this. [ applause ] >> my name is martin ridgeway. man, i just don't even know where to begin. it's been a comedy of errors for quite a while. but i'll just start with my most recent interactions with the va, because this is all since the new va. since all this came to light, and we ain't screwing with people no more. sunday night, i'm feeling pretty down. so i call the crisis line. and a guy talks to me, a nice guy and everything. and he talked me off the ledge and said, okay, somebody from the phoenix va is going to contact you tomorrow. thank you, sir. and i hang up the phone and i wait all day. all day. at 2:30, i started calling, 2:00, 2:30, i started calling the jay clinic, because nobody's gotten back to me. and it's busy, busy, busy, until 3:30, and then it rings until it goes to a busy signal, which means nobody's picking it up, we're just cutting you off, screw you, go away. i call the crisis line back. by then i'm a little upset. i call the crisis line. puts me on hold. yes, i am that guy. 11 minutes. i was ready to hang up. when someone finally answered. they -- he