so i'm mary ellen carol, the executive director at the department of management. welcome. here to talk about the 911 which is so going to help us from a technology perspective to bring our 911 system to what we call next gen, next generation. so i've been the director here for a year, and it's just amazing how much we are able to accomplish, but with technology that is literally decades behind. we're so grateful to leadership, of our mayor and our governor, to help us to bring forward this funding that honestly is going to help us come to technology that most people in their day-to-day lives in their personal technology have above what 911 is. this is going to make our call-taking more efficient and honestly it's going to save lives, which is really the bottom line and why we're here. thank you so much and i'll hand it over to our mayor. >> mayor breed: thank you so much for being here today. i want to add to what mary ellen said about what we need to do to take our emergency response system to the next level. nowadays it's not just about making phone calls. people are tex

my name is mary ellen carol, the executive director of the department of emergency management. i am here talking to you, because a of emergency management physically host the operations center, healthy streets operations center at our emergency operations center, we also provide coordination management to the overall operations. we have been doing this since january 2018, and currently hsoc is operational. our. [roll call] on the city is to manage unusual events and crises. this, as we all know, is one and this is why we were asked to come in. with any operation that we are involved and we want to have clear objectives, and a clearer direction in which we are moving forward. the core values are an important one with an hsoc. i want to move these quickly and we will move on. the core values we follow at hsoc. lead with the services, compassion and respect. empathize with the whole community. develop systems and services that meet individuals where they are. believe that every san franciscan, house or on housed should have a safe and clean environment. what is hsoc exactly? it ha