. >> reporter: 76-year-old mary griffith owns these two homes side by side. she showed me the well that she's used for decades and still does. >> it's been very good for the >> reporter: she was a bit surprised when she got a $27 bill from cleveland water. >> how can i be getting a water bill when i still have my well and no pipes down to the house or anything? >> reporter: you see, there's some development happening across the street. >> reporter: did they put these fire hydrants in here? >> yes. >> reporter: as a part of all that a water line did go in at the row. however, mary told us she isn't even hooked up yet, but then she received two more $27 bills totaling $81. >> i feel like where do i turn? >> reporter: we're not just talking about three bills for this house. six total bills. she says 30 to 50 phone calls later to customer service and she's still getting stonewalled. >> it's very, very difficult. you either get a busy signal constantly -- >> reporter: here are her notes. when she does get someone on the line -- >> the one gal insisted, you have wa